Senior Program Manager · Enterprise Delivery · Certified Scrum Master

Complex work,
made clear.

I lead complex enterprise programs across business and technology — shaping roadmaps, aligning senior stakeholders, and carrying work from discovery and planning through testing, deployment, change, and measurable outcomes.

ADO / Agile · Cross-functional leadership · Roadmaps · Risk & change · Executive reporting
Portfolio scale
14+
concurrent enterprise initiatives
Operating style
Signal over noise.
Ownership over handoffs.
Program StrategyExecutive AlignmentDigital BankingGovernanceLaunch ManagementRevOpsProgram StrategyExecutive AlignmentDigital BankingGovernanceLaunch ManagementRevOps
01 / SELECTED WORK

Programs with a lot riding on them.

These are enterprise programs, not isolated marketing projects. Each requires coordination across business and technical teams, shared requirements, dependencies, testing, launch readiness, change management, and executive visibility.

Program artifacts · strategy → operating model → execution

01 / EXECUTIVE REVOPS TRANSFORMATION
CEO-invested · SVP-only stakeholder group

The operating system behind GTM.

My highest-visibility program: a CEO-invested enterprise RevOps transformation led with an SVP-only stakeholder group. The work spans Marketing, Sales, data, Salesforce, and IT, requiring executive alignment on priorities, systems, attribution, operating processes, and the roadmap needed to make GTM strategy measurable and scalable.

Executive visibilityCEO + SVP stakeholders
SystemsSalesforce + ZoomInfo
Program focusRoadmap · scale · attribution
Create a single source of truth for reporting, attribution, funnel measurement, and leadership decisions.
Build scalable lead routing, lifecycle workflows, and infrastructure for ABM and intent-based programs.
02 / MOBILE APP MIGRATION

1014: UFB to UDB 2.0

Enterprise mobile-app migration moving UFB Direct customers onto UDB 2.0. I led marketing-side program planning across Product, MarTech, Customer Support, Training, and technical partners, coordinating feature readiness, testing, communications, and phased deployment so a complex customer migration could launch with minimal friction.

RoleProgram lead
ScopeEnterprise launch
FocusMigration + adoption
ScopeEnterprise · Cross-functional
Built the cross-team test plan bridging Product tooling and Marketing launch needs.
Aligned Support, Training, and Marketing around a phased rollout designed to reduce customer friction.
03 / PLATFORM MIGRATION

870: Managed Portfolios

Enterprise launch requiring coordinated execution across business, Product, Marketing, technology, compliance, and operational teams. I managed the cross-functional planning rhythm, dependencies, launch readiness, and stakeholder alignment needed to move the program from requirements and build activity through testing and deployment.

RoleCross-functional lead
ScopePlatform transition
FocusCustomer continuity
ScopeEnterprise · Cross-functional
Synced technical delivery with the customer communications roadmap.
Protected continuity around platform shutdown, historical access, and transition messaging.
04 / ACQUISITION MIGRATION
DiscoverCapital OneAxos BankEnterprise customer migration

Project Igloo: navigating a major customer transition.

Enterprise transition program supporting Discover customers affected by the Capital One acquisition, including the transfer of IRA relationships to Axos Bank. I coordinated the in-app experience, landing page, customer communications, operations, business stakeholders, and technical delivery—keeping requirements, timing, dependencies, and customer impact aligned across a high-visibility transition.

VisibilitySVP / executive
ScopeAccount migration
FocusTrust + coordination
ScopeEnterprise · Cross-functional
Surfaced dependencies across teams that previously had little visibility into one another’s work.
Oversaw the in-app transfer experience and customer communications through a sensitive transition.
02 / IMPACT

Enterprise programs. Measurable impact.

Portfolio leadership
14+

Concurrent enterprise initiatives managed across Marketing, Product, Technology, Compliance, Sales, and Operations.

Delivery capacity
27%

Increase in delivery capacity through stronger operating structure and program management.

Experience
12+

Years translating ambiguity into plans, decisions, and shipped work.

Operating models
2

Formalized models for governance and acquisition lifecycle execution.

Cross-functional reach
8+

Teams aligned across highly interdependent enterprise work.

03 / CAPABILITIES

Built for programs that cross business and technology.

01

Program Strategy & Roadmaps

Developing executable program strategies, roadmaps, plans, priorities, and governance that connect business goals to delivery.

02

Cross-Functional Leadership

Aligning business leaders, Product, IT, Salesforce, Marketing, Compliance, and external partners around one delivery rhythm.

03

Discovery → Deployment

Overseeing planning, discovery, requirements, testing, launch readiness, deployment, and the operational handoffs in between.

04

Agile Delivery & ALM

Certified Scrum Master with hands-on experience working in Agile environments and managing delivery through ADO and enterprise workflows.

05

Change, Risk & Resolution

Surfacing risks early, resolving cross-program dependencies, coordinating change plans, and keeping teams moving when scope shifts.

06

Executive Reporting & Outcomes

Turning project detail into clear progress, risk, tradeoff, and benefits signals so senior leaders can make decisions quickly.

Grace Jee
04 / ABOUT

I care about the plan.
I care more about the people running it.

Dashboards and roadmaps matter, but the part of this job I take the most pride in is making sure my team trusts me enough to flag a problem early. A good program manager isn’t just the person tracking the plan — they’re the person people come to when the plan breaks.

I’d rather hear the bad news on day one than the good news too late.

Southern California nativeUCSD graduateCertified Scrum MasterDog personTaco enthusiastTechnology obsessed
RootsSouthern California native
EducationUC San Diego
Outside workFood · fitness · travel
AlwaysCurious about technology
How I work

I like clarity without bureaucracy: make ownership visible, surface risks early, give teams enough context to make good decisions, and create an environment where people can raise problems before they become launch problems. I’m most useful where business goals and technical delivery need someone who can translate between both.

Complex program? Bring me in.

Enterprise program strategy, Agile delivery, cross-functional leadership, change management, and executive communication—from roadmap through launch.